• Credit Card Policy

    Total stay must be paid in full at check in. By signing, you authorize Castle Mountain Chalets to charge the card on file for; the remaining balance owed at check-in, incidental charges and hotel policy fees.

  • General Booking Policy

    In order to secure your reservation, a deposit of the first night + tax must be taken at time of booking. If your card is declined and your reservation is unsecured, your reservation may be cancelled without notice.

  • General Cancellation Policy

    Cancellations up to 7 days prior to arrival or more will result in a full refund minus a $25.00 administration. Cancellations within and including 7 days prior to arrival will result in a charge of one night's rate plus taxes on your credit card.

  • Christmas Holiday Cancellation Policy

    During the Holiday Season (Dec 15 ~ Jan 04) cancellations of up to 30 days prior to arrival or more will incur a $50.00 administration fee. Cancellations within and including 30 days prior to arrival will result in the loss of your full deposit received at the time of booking.

  • Non-Refundable Booking Cancellation Policy

    The cancellation of a non refundable booking with result in the loss of the full deposit and full amount of stay.

  • Group Booking Policy

    Bookings of 3 – 5 rooms under the same name or for the purpose of a tour group or event are automatically considered group bookings. In order to secure your reservation, a deposit of the first night + tax for all rooms must be taken at time of booking. If your card is declined and your reservation unsecured, your reservation may be cancelled. Rack Rates Apply to all Group Bookings.

  • Group Cancellation Policy

    Cancellations up to 30 days prior to arrival or more will incur a $50.00 administration fee per room. Cancellations within and including 30 days prior to arrival will result in the loss of your full deposit received at the time of booking. This applies to all event group booking (example: weddings, company retreats, family reunions, etc).

  • Contracted Group Booking Policy

    Bookings of greater than 5 rooms under the same name or for the purpose of a tour group or event fall under our Contracted Group Booking Policy and must be made directly with the hotel, please call 403 762 8829 to make a booking of more than 5 rooms, bookings may be cancelled if a contract is not signed 60 days prior to arrival date.

  • Contracted Group Cancellation Policy

    Any bookings made under a contracted agreement between Castle Mountain Chalets and third parties are subject to the cancellation policy outlined in the agreement.

  • Security Deposit

    On check in, a security deposit of $250 will be preauthorized to your credit card. Provided there are no extra charges due to incidentals, hotel policy violations, or extra cleaning fees the security deposit to be returned will be processed within 24 hours of check out, however your banking institution may take longer to process the amount to your account. In the event a preauthorization via credit card cannot be obtained, $500 cash will be accepted as a security deposit. A cash security deposit will be returned via cheque at checkout provided there are no extra charges due to incidentals, hotel policy violations, or extra cleaning fees. No other forms of payment will be accepted as a security deposit.

  • Extra Cleaning Fee Policy

    Before checking out please put dishes in dishwasher and start the wash cycle to avoid the cleaning fee. Dirty dishes left in rooms upon checkout will incur a $25 cleaning fee processed after you have checked out. Permanently stained linens from spilled items such as but not including red wine, oils, nail polish etc, will incur a $100 replacement fee processed after you have checked out. Accidents attributed to pets will incur a $100 cleaning fee processed after you have checked out. Any room which is deemed as unduly dirty by management will incur a $200 cleaning fee processed after you have checked out.

  • Upgrade/Room Change Policy

    Upgrades and Room Changes are subject to availability, if you would like to upgrade or change your room type after booking, please dont hesitate to call and we can discuss available options.

  • Late Checkout Policy

    If you require a late check out, please arrange it directly with the Front Desk. Failing to checkout (without prior arrangements) by the scheduled time of 11am will incur an additional room charge of anywhere between $50.00 and up to one full day plus taxes.

  • Early Checkout Policy

    Your reservation dates were confirmed at the time of reservation and by confirmation email. Any early checkouts will result in full payment of the original reservation.

  • Lost Key Policy

    Any lost or non-returned keys will be charged a $50.00.

  • Smoking Policy

    All guest rooms and public spaces are 100% smoke-free. A $250 deep cleaning fee will be charged to any guest who violates the smoking policy.

  • Noise and Disturbance Policy

    We operate a family friendly resort. Any excessive noise in or around the cabins is not acceptable after 10pm. Please respect quiet time hours between 10pm and 7am. Music both inside and out must cease and voice volume must commensurate with quite hours. Noise complaints will incur a $300 fee per complaint and may result in eviction without compensation. The resort reserves the right to evict and/or charge a noise disturbance fee if compensation is given to other guests due to noise.

  • Unregistered Guest Policy

    An unregistered guest is considered anyone without a reservation or persons over the maximum allowable room limit. Maximum number of guests in a room is limited to 4 persons in one-bedroom chalets/suites, and 6 persons in a two bedroom chalets. Any additional unregistered guests will result in an additional charge of $100 per person and possible eviction of the entire party.

  • Visitors of Guests Policy

    Visitors of guests must always be accompanied by a registered guest of Castle Mountain Chalets. Visitors of guests must vacate the property by 10pm. Visitors on the property after 10pm will be considered as an unregistered guest.

  • Pet Policy

    We welcome people and pet-friendly dogs subject to registration and the completion of the pet waiver. There is a fee of $25.00 per pet per day (no charge for CNIB dogs). There is a maximum of 2 dogs per unit permitted. The Mountain View Suites are not suitable for pets and should not be booked if you intend of bringing your pet. Pets must not be left unattended in rooms or on the property and must always be in control of the owner. Unregistered pets are subject to a $250 fee, eviction, extra cleaning fees and/or damage fees. It is with regret that we do not allow any other type (Cats, Reptiles, Birds etc) of pet to accompany you during your stay.

  • Damage and Missing Item Policy

    Guests are responsible for any damage and/or missing items such as but not limited to toiletry containers, knives, cookware,towels robes. This includes loss of revenue if the room is put out of order due to damage or missing items. Charges as applicable will apply.

  • Privacy Policy

    Privacy Policy

    Last updated: May 19, 2021

    This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

    We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

    Interpretation and Definitions

    Interpretation

    The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

    Definitions

    For the purposes of this Privacy Policy:

    • Account means a unique account created for You to access our Service or parts of our Service.

    • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Castle Mountain Chalets, Jct Hwy 93S Hwy 1A.

    • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

    • Country refers to: Alberta, Canada

    • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

    • Personal Data is any information that relates to an identified or identifiable individual.

    • Service refers to the Website.

    • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

    • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

    • Website refers to Castle Mountain Chalets, accessible from www.castlemountain.com

    • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Collecting and Using Your Personal Data

    Types of Data Collected

    Personal Data

    While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

    • Email address

    • First name and last name

    • Phone number

    • Address, State, Province, ZIP/Postal code, City

    • Usage Data

    Usage Data

    Usage Data is collected automatically when using the Service.

    Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

    We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

    Tracking Technologies and Cookies

    We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

    • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
    • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
    • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

    Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here: All About Cookies by TermsFeed.

    We use both Session and Persistent Cookies for the purposes set out below:

    • Necessary / Essential Cookies

      Type: Session Cookies

      Administered by: Us

      Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

    • Cookies Policy / Notice Acceptance Cookies

      Type: Persistent Cookies

      Administered by: Us

      Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

    • Functionality Cookies

      Type: Persistent Cookies

      Administered by: Us

      Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

    For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

    Use of Your Personal Data

    The Company may use Personal Data for the following purposes:

    • To provide and maintain our Service, including to monitor the usage of our Service.

    • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

    • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

    • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

    • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

    • To manage Your requests: To attend and manage Your requests to Us.

    • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

    • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

    We may share Your personal information in the following situations:

    • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
    • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
    • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
    • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
    • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
    • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

    Retention of Your Personal Data

    The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

    The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

    Transfer of Your Personal Data

    Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

    Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

    The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

    Disclosure of Your Personal Data

    Business Transactions

    If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

    Law enforcement

    Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

    Other legal requirements

    The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

    • Comply with a legal obligation
    • Protect and defend the rights or property of the Company
    • Prevent or investigate possible wrongdoing in connection with the Service
    • Protect the personal safety of Users of the Service or the public
    • Protect against legal liability

    Security of Your Personal Data

    The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

    Children's Privacy

    Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

    If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

    Links to Other Websites

    Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

    Changes to this Privacy Policy

    We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

    We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Contact Us

    If you have any questions about this Privacy Policy, You can contact us:

    • By email: info@castlemountain.com

  • Media/Influencer Policy

    If you would like to request a media/influencer visit, we are happy to work with you under the conditions set out in our Social Media Agreement. If you would like to proceed with an application, please forward the completed Social Media Agreement to info@castlemountain.com. The agreement is non negotiable.