Total stay must be paid in full at check in. By signing the hotel sign in sheet, you authorize Castle Mountain Chalets to charge the card on file for; the remaining balance owed at check-in, incidental charges and hotel policy fees.
In order to secure your reservation, a deposit of the first night + tax must be taken at time of booking. If your card is declined and your reservation is unsecured, your reservation may be cancelled without notice.
Cancellations up to 7 days prior to arrival or more will result in a full refund minus a $25.00 administration. Cancellations within and including 7 days prior to arrival will result in a charge of one night's rate plus taxes on your credit card.
During the Holiday Season (Dec 15 ~ Jan 04) cancellations of up to 30 days prior to arrival or more will incur a $50.00 administration fee. Cancellations within and including 30 days prior to arrival will result in the loss of your full deposit received at the time of booking.
Add On's such as but not limited to the Charcuterie Package, Romance Package, Flowers and Chocolates which require outsourcing can be cancelled up to 48 hours before check in without penalty. If cancelling an Add On within 48 hours of check in, up to 100% of the cost of the Add On will be charged to the card on file. Pet Fees, Extra Firewood, Snowshoe, Fireside and Firepit Packages are 100% refundable at time of cancellation.
The cancellation of a non refundable booking with result in the loss of the full deposit and full amount of stay.
The cancellation policy on the site which you have booked your reservation will apply. For inquiries please call a representative from the website which you have booked.
Bookings of 3 – 5 rooms under the same name or for the purpose of a tour group or event are automatically considered group bookings. In order to secure your reservation, a deposit of the first night + tax for all rooms must be taken at time of booking. If your card is declined and your reservation unsecured, your reservation may be cancelled. Rack Rates Apply to all Group Bookings.
Cancellations up to 30 days prior to arrival or more will incur a $50.00 administration fee per room. Cancellations within and including 30 days prior to arrival will result in the loss of your full deposit received at the time of booking. This applies to all event group booking (example: weddings, company retreats, family reunions, etc).
Bookings of greater than 5 rooms under the same name or for the purpose of a tour group or event fall under our Contracted Group Booking Policy and must be made directly with the hotel, please call 403 762 8829 to make a booking of more than 5 rooms, bookings may be cancelled if a contract is not signed 60 days prior to arrival date.
Any bookings made under a contracted agreement between Castle Mountain Chalets and third parties are subject to the cancellation policy outlined in the agreement.
On check in, a security deposit of $250 will be preauthorized to your credit card. Provided there are no extra charges due to incidentals, hotel policy violations, or extra cleaning fees the security deposit to be returned will be processed within 24 hours of check out, however your banking institution may take longer to process the amount to your account. In the event a preauthorization via credit card cannot be obtained, $500 cash will be accepted as a security deposit. A cash security deposit will be returned via cheque at checkout provided there are no extra charges due to incidentals, hotel policy violations, or extra cleaning fees. No other forms of payment will be accepted as a security deposit.
Before checking out please put dishes in dishwasher and start the wash cycle to avoid the cleaning fee. Dirty dishes left in rooms upon checkout will incur a $25 cleaning fee processed after you have checked out. Permanently stained linens from spilled items such as but not including red wine, oils, nail polish etc, will incur a $100 replacement fee processed after you have checked out. Accidents attributed to pets will incur a $100 cleaning fee processed after you have checked out. Any room which is deemed as unduly dirty by management will incur a $200 cleaning fee processed after you have checked out.
Upgrades and Room Changes are subject to availability, if you would like to upgrade or change your room type after booking, please dont hesitate to call and we can discuss available options.
If you require a late check out, please arrange it directly with the Front Desk. Failing to checkout (without prior arrangements) by the scheduled time of 11am will incur an additional room charge of anywhere between $50.00 and up to one full day plus taxes.
Your reservation dates were confirmed at the time of reservation and by confirmation email. Any early checkouts will result in full payment of the original reservation.
Any lost or non-returned keys will be charged a $50.00.
All guest rooms and public spaces are 100% smoke-free. A $250 deep cleaning fee will be charged to any guest who violates the smoking policy.
We operate a family friendly resort. Any excessive noise in or around the cabins is not acceptable after 10pm. Please respect quiet time hours between 10pm and 7am. Music both inside and out must cease and voice volume must commensurate with quite hours. Noise complaints will incur a $300 fee per complaint and may result in eviction without compensation. The resort reserves the right to evict and/or charge a noise disturbance fee if compensation is given to other guests due to noise.
An unregistered guest is considered anyone without a reservation or persons over the maximum allowable room limit. Maximum number of guests in a room is limited to 4 persons in one-bedroom chalets/suites, and 6 persons in a two bedroom chalets. Any additional unregistered guests will result in an additional charge of $100 per person and possible eviction of the entire party.
Visitors of guests must always be accompanied by a registered guest of Castle Mountain Chalets. Visitors of guests must vacate the property by 10pm. Visitors on the property after 10pm will be considered as an unregistered guest.
We welcome people and pet-friendly dogs subject to registration and the completion of the pet waiver. There is a fee of $25.00 per pet per day (no charge for CNIB dogs). There is a maximum of 2 dogs per unit permitted. The Mountain View Suites are not suitable for pets and should not be booked if you intend of bringing your pet. Pets must not be left unattended in rooms or on the property and must always be in control of the owner. Unregistered pets are subject to a $250 fee, eviction, extra cleaning fees and/or damage fees. It is with regret that we do not allow any other type (Cats, Reptiles, Birds etc) of pet to accompany you during your stay.
Guests are responsible for any damage and/or missing items such as but not limited to toiletry containers, knives, cookware,towels robes. This includes loss of revenue if the room is put out of order due to damage or missing items. Charges as applicable will apply.
Last updated: May 19, 2021
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Castle Mountain Chalets, Jct Hwy 93S Hwy 1A.
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Country refers to: Alberta, Canada
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Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
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Website refers to Castle Mountain Chalets, accessible from www.castlemountain.com
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Address, State, Province, ZIP/Postal code, City
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
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Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
The Company may use Personal Data for the following purposes:
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For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
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For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
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We may share Your personal information in the following situations:
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
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